VERUMIND — Архитектура контроля

Service level

Availability and incident response.

Public service-level summary for VERUMIND platform clients and bank partners.

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  • Availability target

    99.5% monthly availability for the web cabinet and Partner API, excluding scheduled maintenance windows announced at least 24 hours ahead.

  • Incident response

    Critical incidents (service unavailable, data-affecting): acknowledgement within 1 hour, workaround or fix target within 8 hours. Degraded performance: acknowledgement within 4 business hours.

  • Data durability

    Encrypted backups with a recovery point objective (RPO) of 24 hours and a recovery time objective (RTO) of 8 hours for the core service.

  • Support channel

    Priority support for bank partners and annual-plan clients through the workspace; status notifications inside the cabinet.

Contractual SLA values are fixed in the individual agreement; this page is the public baseline.

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